Customer Guidelines & Terms of Service

Simplify Cleaning Services — Last updated 2026

1. Purpose of This Document

To operate efficiently and maintain a harmonious relationship between our office, scheduling team, technicians, and clients, clear expectations must be established. Our objective is to deliver efficient, top-quality, pre-scheduled services with a high retention rate among our technicians, while maintaining a professional approach throughout.

We do not believe in binding contracts that impose uncomfortable schedules or commitments. Instead, this document serves as a written understanding of mutual expectations between both parties during the provision of our services. These terms are intended to inform you and prevent any potential frustrations — expectations play a crucial role in our business.

2. Scheduling & Booking

To reserve a spot on our schedule, all clients must:

• Provide a non-refundable deposit of 50% of the total service cost.
• Keep a valid credit/debit card on file for processing future visits and remaining balances.

For each appointment, clients receive both an email and text reminder 3 days before the scheduled service. Please review our Cancellation Policy (Section 7) for guidelines on rescheduling or canceling visits.

3. Pricing & Time Estimates

Our services are priced at a flat rate per job, ensuring consistency and stability for your budget. Our pricing is not based on hourly time spent on the job — our commitment is to fulfill the agreed-upon tasks outlined in the estimate provided.

Estimates are calculated based on:

• Property size
• Standard time required for the service
• Additional services requested
• Current state of cleanliness

It is the client's sole responsibility to disclose any conditions that may differ from the initially estimated state of cleanliness, including high levels of dirt, dust, grease, or clutter. Failure to disclose such conditions may result in adjustments to the estimated time and cost. Simplify Cleaning Services reserves the right to revise the estimate based on actual on-site conditions and will contact the client to find a mutually agreeable solution.

If additional requests beyond the routine service are needed, please contact our office. We will accommodate your needs and adjust the schedule, job instructions, and final invoice accordingly.

Discounted First Cleaning: If a discounted rate is accepted for the first cleaning under a recurring service agreement, the client commits to a minimum of six (6) recurring cleanings. Cancellation before completing the six cleanings authorizes Simplify Cleaning Services to charge the equivalent value of the discount to the card on file.

3.1 Annual Inflation Adjustment

To maintain service quality, fair employee wages, and operational sustainability, Simplify Cleaning Services applies an automatic annual price adjustment based on the U.S. Consumer Price Index (CPI) published by the U.S. Bureau of Labor Statistics.

• The adjustment is applied once per calendar year to all recurring service rates.
• The adjustment reflects the official annual inflation rate for the previous 12 months.
• Clients receive written notice via email before the new rate takes effect.
• This adjustment is automatic and does not require renegotiation, as it is part of these accepted terms.

This policy ensures consistent service quality, retention of trained technicians, and the long-term stability of the cleaning plan provided to the client.

3.2 Additional Rate Increases

In addition to the automatic annual inflation adjustment, Simplify Cleaning Services reserves the right to adjust pricing when justified by changes in property condition, scope of service, or significant operating cost changes. Any such increase will be communicated to the client in advance with reasonable notice.

4. Payment Processing

• A valid credit/debit card must be kept on file at all times.
• Payments are processed on the day of service using the card on file, unless otherwise agreed in writing.
• Clients are responsible for keeping payment information current to maintain a smooth payment workflow and avoid service interruption.
• No refunds are issued. Payment is due upon completion of the job.

5. Refund & Reclean Policy

Simplify Cleaning Services follows a 24-hour turnaround policy. If any area is not cleaned to the client's satisfaction, the client must notify our office within 24 hours of the appointment. We will return to re-clean the specific areas at no additional cost.

• No refunds are issued under any circumstance. Payments are due upon completion of the job.
• Cleaning services do not replace proper home maintenance. We are not responsible for wear and tear, structural issues, or pre-existing damage.

6. Skipped Visits

If a client needs to skip a scheduled cleaning due to unforeseen circumstances (illness, power outages, etc.), the next visit will have a price adjustment based on cleaning frequency:

• Weekly services: +$10 on the next visit
• Bi-weekly services: +$15 on the next visit
• Monthly services: +$20 on the next visit

We value our customers and aim to provide flexibility during unexpected situations while ensuring service quality.

7. Cancellation Policy

• Cancellations made 48 hours or more in advance: No charge.
• Cancellations made within 48 hours of the scheduled appointment: Considered a Last Minute Cancellation and charged 50% of the total service cost to compensate staff for lost time and the gap created in our schedule.

Sickness / COVID Policy

Cancellations due to illness or COVID exposure are exempt from charges, and the fee will be waived. Our priority is the well-being of both our clients and our staff.

Repeated Cancellations

Clients exceeding 4 cancellations within a 60-day period will be notified, and their cleaning frequency will be automatically adjusted to monthly visits, billed at the monthly quoted price. This measure ensures consistent service for all clients.

Cancellations by Simplify Cleaning Services

In the rare case we must cancel, we will provide 1–2 alternative dates and times as soon as possible.

8. Change of Service / Work Order

If any changes need to be made to a routine cleaning visit (painting, plumbing repairs, out-of-town guests, etc.), the client must notify our office at least 2 hours before the scheduled visit. Changes communicated within this window allow us to update the work order and notify the assigned technician. Changes requested after this timeframe may not be accommodated.

9. Lock-Out Policy

Clients must provide access to the property at the scheduled appointment time (door codes, keys, garage codes, etc.). If our team is unable to access the property, we will contact the client to find an alternative entrance. If access cannot be provided on the same day, a Lock-Out Fee of 50% of the service cost will be charged to the card on file to compensate staff for lost time and the gap created in our schedule.

10. Tipping

Tipping is not required but is always appreciated. The standard tipping range is 10%–20% of the total service cost, at the client's discretion.

11. Client Presence

Clients may choose whether or not to be present during the service. All technicians undergo thorough background checks and vetting before entering your home. We accommodate clients who work from home.

12. Cleaning Team

Simplify Cleaning Services operates with a solo cleaning model (one technician per home). For first-time cleans, deep cleaning appointments, or specific scheduling needs, two or more technicians may be assigned to provide the necessary manpower and attention to detail.

Technician Assignment

We optimize routes for fuel efficiency and rotate technician schedules to maintain a positive work environment. Simplify Cleaning Services reserves the right to make last-minute changes to the assigned cleaning technician due to scheduling conflicts, illness, or staff changes. This ensures your home is not skipped or rescheduled.

All technicians receive the same training, ensuring a consistent cleaning experience regardless of who is assigned to your home.

13. Supplies

Simplify Cleaning Services provides all necessary non-toxic cleaning products and tools. In cases of heavy or light mold buildup in showers, we may request permission to use a stronger cleaning agent that may contain toxins.

The client must provide:

• Paper towels
• Garbage bags
• Swiffer duster refills
• A toilet bowl brush next to each toilet (to prevent cross-contamination)

14. Services NOT Provided

Simplify Cleaning Services does not offer the following:

• Dishes or laundry
• Mini blinds cleaning
• Biohazardous materials or human/pet fecal matter
• Electronics (TV screens, keyboards, smart home devices, etc.)
• Hoarding situations
• Wall washing
• Window cleaning (unless specifically requested — see below)
• Bed making beyond 1 bed (changing one set of sheets is included; $15 per additional bed)

If you require assistance with any of the above tasks, we recommend seeking specialized services that cater to those specific needs.

Window Cleaning (when requested as add-on)

• We are not specialized in window cleaning.
• Our insurance does not cover potential damages — repairs are the client's responsibility.
• Windows older than 10 years are more likely to be damaged.
• We do not clean windows that do not open inward.

Furniture Moving

Technicians will not move furniture without floor pads or that is too heavy. Exceptions may be made if the client assumes responsibility for any potential damage and the move poses no injury risk to staff. Requests must be communicated to the office before the cleaning.

15. Residue & Build-Up

In homes with hard water (high calcium levels) or heavily soiled surfaces, complete removal may not be achievable in a single visit. Despite our best efforts, full removal cannot be guaranteed on the initial cleaning. We will work to the best of our ability to remove residues over subsequent visits.

16. Pet Policy

People-friendly pets may remain in the home during service. We recommend creating a calm environment for pets that may experience anxiety or discomfort due to noise or unfamiliar smells. Suggestions include keeping them in a separate room, providing familiar toys or bedding, or using other techniques that help them feel at ease.

We appreciate your cooperation in ensuring the well-being of your pets during our cleaning visits.

17. Insect / Rodent Policy

Clients are responsible for monitoring their homes for pests. In the event of a visible infestation, Simplify Cleaning Services reserves the right to refuse service and recommend professional pest control. Refused service due to infestation is treated as a cancellation and subject to the 50% cancellation fee to compensate staff for lost time and the gap created in our schedule.

18. Trash Policy

Our team will gather all trash into a large bag. We do not transport trash in our vehicles. The bag will be placed in an animal-safe area (such as inside the garage) or in the designated trash can near the home, if accessible.

19. Photo Policy

Simplify Cleaning Services captures non-personal before and after photos for first-time cleans, vacant properties, and instances where accidents occur. The purpose of these photos is to maintain the integrity of our work and provide a visual reference of the property's condition before and after our cleaning services.

These photos are securely stored within the client's job file and used solely for reference and quality assurance purposes. The company reserves the right to use these photos for marketing purposes, excluding any personal items that could identify the client (family photos, documents showing names or addresses, and similar identifiable information).

All photos are handled in accordance with applicable privacy regulations.

20. Make-Ready / Vacant Property Policy

For make-ready and vacant property cleanings:

• All utilities must be turned on to ensure proper and safe cleaning procedures.
• The property must be completely vacant.
• Entrance and exit details must be confirmed before the scheduled cleaning date.
• Simplify Cleaning Services will only communicate with the client directly responsible for payment. We do not service properties under a different name than the paying client. In cases of ownership overlap, services may be terminated and the 50% non-refundable deposit retained.

21. Holiday Schedule

We are closed for all services on the following major holidays:

• Thanksgiving
• Christmas Day
• New Year's Day

During these holidays, our operations are temporarily suspended to allow our staff to spend time with their families. Regular services resume the next business day.

22. Breakage / Damage Policy

Simplify Cleaning Services is fully insured. Each incident is unique and will be carefully investigated at the time it occurs.

Items of sentimental value or extreme fragility must be identified during the consultation and will be added to the job instructions as items not to be cleaned or moved. Our goal is to provide a safe and professional cleaning service while respecting the importance of your belongings.

23. Right to Terminate or Refuse Services

Both the client and Simplify Cleaning Services may terminate services at any time. Simplify Cleaning Services reserves the right to end services in the following situations:

1. The home presents an unsanitary condition.
2. The client's expectations cannot be met by our company.
3. The client requests services we are unable to provide.
4. The technician feels unsafe on the property.
5. The client repeatedly cancels appointments, resulting in scheduling inconsistency.
6. Drugs or illegal substances are found on the property.
7. The client attempts to solicit our staff for private cleaning services.
8. Any form of prejudice, rudeness, humiliation, or jokes against our integrity occurs.

24. Unfair Solicitation of Employees

Simplify Cleaning Services invests significant time, effort, and resources into recruiting, hiring, training, and vetting our employees to ensure you receive the best service possible. Clients agree not to solicit, hire, or offer side jobs to any Simplify Cleaning Services staff, whether directly or indirectly.

Soliciting our employees creates an unfair and uncomfortable situation for them and undermines the trust we have built with our team. We appreciate your cooperation in maintaining a professional and respectful working relationship between our company, our employees, and our valued clients.

25. Feedback & Reviews

Our system depends on personal client feedback. Let us know about the overall experience and quality you are receiving so we can address any issues that need correcting. Our workers take great pride in their work and want to be informed when you are disappointed with a service.

Before taking any further steps, communicate with our office about any changes that need to be made and give us a chance to make it right.

26. A Note From the Owner