What you need to know

 In order for our company to operate smoothly and harmoniously with the office, scheduling,
payments, technicians, and client expectations, it is essential to establish rules and limitations.  Our objective is to deliver efficient, top-quality, pre-scheduled services with a high retention rate  among our technicians, while maintaining a professional approach throughout. These goals can  only be achieved through the implementation of our terms of service. We do not believe in  binding contracts that impose uncomfortable schedules or commitments. Instead, we have  developed a terms of service document that serves as a written understanding of expectations  between both parties during the provision of our services. 

Please note that these terms are intended to inform you and prevent any potential frustrations. Remember, expectations play a crucial role in our business. 

How do I get on your schedule? 

To reserve your spot on the schedule, it is mandatory for all jobs to provide a non-refundable  deposit of 50%. Additionally, we require a card on file to process future visits and remaining  balances. 

For each appointment, you will receive both an email and text reminder, sent 3 days. Please  review our Cancellation Policy for guidelines on rescheduling or canceling your visit. 

Price and time estimate

When providing a price and time estimate for each cleaning service, we consider the following factors: the size of the property, the standard time required to perform the service, any additional services requested, and the current state of cleanliness of the premises. It is the sole responsibility of the client to inform us of any conditions that may differ from the initially estimated state of cleanliness, including, but not limited to, high levels of dirt, dust, grease, clutter, and/or other factors that may affect the time and resources needed to complete the cleaning to the ideal standard. 

Failure to provide such information may result in adjustments to the initially estimated time and cost. Simplify Cleaning Services reserves the right to revise the provided estimate and adjust the price and completion time as necessary based on the actual conditions found on-site. If a revision is needed, we'll contact the client to find a mutually agreeable solution.

If you accept a discounted rate for your first cleaning when signing up for recurring services, you agree to commit to a minimum of six (6) recurring cleanings. Should the contract be canceled before completing the six cleanings, Simplify Cleaning reserves the right to charge the equivalent value of the discount to the card saved on file.

What if I need to skip? 

We understand that unforeseen circumstances can arise, such as illness in the family, power  outages, or other uncontrollable situations, which may require you to skip your scheduled  service. In such cases, we are accommodating and will make a price adjustment for your next  cleaning. 

Please note the following adjustments based on your cleaning frequency: 

• For weekly services, your next visit will have an increased cost of $10.
  • For bi-weekly services, your next visit will have an increased cost of $15.
• For monthly services, your next visit will have an increased cost of $20. 

We value our customers and aim to provide flexibility during unexpected situations while ensuring the quality of our service. 

Refund and Reclean Policy 

Our company follows a 24-hour turnaround policy, which means that if any areas are not cleaned  to your satisfaction on the day of service, it is your responsibility to notify our office within 24  hours of your appointment. In such cases, we will gladly return to re-clean the specific areas at  no additional cost to you. 

Please note that:

1. We do not provide refunds for our services. Payments are due upon completion of the job. 
2. Cleaning services, whether one-time or recurring, do not replace proper maintenance of your property. Our team will always strive to deliver the best results possible, but wear and tear over time or structural issues are limitations that our company does not take responsibility for.

Before and After Photos: To ensure the quality of our service and maintain clear communication, our team will take before and after photos during your first cleaning. These photos are used to document the service provided and to ensure fair handling of any requests for re-cleans in case of any disagreements. The company reserves the right to use these photos for marketing purposes as well, excluding any personal items that may identify the client, such as family photos, documents showing names or addresses, and similar identifiable information.

We strive to ensure your complete satisfaction and appreciate your prompt communication if  any issues arise. Our team is committed to addressing any concerns and delivering the quality  service you expect. 

Change of Service/Work Order Policy 

During the consultation prior to initiating our services, we ensure that all details regarding your  routine visits are discussed, ensuring clear expectations. However, we understand that life can  bring unexpected changes that may require adjustments. For example, you may be painting  certain rooms, fixing plumbing issues, or having out-of-town guests. If any changes need to be  made to your routine cleaning visits, please promptly notify our office. 

To accommodate changes effectively, we kindly request that you inform us of any adjustments  within 2 hours of your scheduled visit. This allows us sufficient time to update the work order  and notify the assigned cleaning technician accordingly. Please be aware that if changes are not  communicated within this timeframe, we may not be able to accommodate them. 

We value open communication and strive to provide flexibility to meet your evolving needs. By  notifying us in a timely manner, we can ensure the necessary adjustments are made to deliver a  seamless cleaning experience.

How Do You Price Your Services? 

Our services are priced at a flat-rate for each job, ensuring consistency and stability for your  budget. Our aim is to provide you with a predictable and reliable pricing structure, eliminating  any chaos or uncertainty. 

It’s important to note that our pricing is not based on the amount of time spent on the job. We  are not here to abruptly leave when a specified time limit is reached. Instead, our commitment is  to fulfill the agreed-upon tasks outlined in the estimate we have provided. 

If you ever have any additional requests beyond your routine service, please contact our office.  We will be more than happy to accommodate your needs and make the necessary adjustments  to the schedule, job instructions, and final invoice accordingly. We value clear communication to  ensure that our services meet your expectations and requirements. 

How do I tip my cleaner? 

While tipping is not mandatory, it is always highly appreciated by our staff. A standard tipping  range is between 10% to 20% of the total cost of the service. It is entirely at your discretion to  decide whether or not to tip. 

We value the hard work and dedication of our staff members, and any gratuity you choose to  provide is received with sincere gratitude. 

 Do I Need To Be Home? 

You have the flexibility to decide whether or not you want to be present for our services. It is  entirely dependent on your comfort level. We want you to feel at ease and confident in our  services, knowing that our technicians undergo thorough background checks and vetting before  entering your home. 

We recognize that many of our clients work from home, and we are more than willing to  accommodate your schedule.  

How Many People Will Be Cleaning? 

We work with solo cleanings. Please note that for first-time cleans, deep cleaning  appointments, or if we occasionally need to, we might assign two or more cleaning technicians based on our scheduling arrangements. This allows us to provide the necessary manpower and attention to detail for  these initial or intensive cleaning tasks. 

Our goal is to provide you with effective and reliable cleaning services, tailored to the specific  requirements of your home. 

Will I Have The Same Cleaner? 

We prioritize route optimization to maximize fuel efficiency for our technicians. However, there  may be occasions where we need to assign a different technician to your scheduled cleaning due  to scheduling conflicts or the unavailability of your regular technician due to reasons such as  illness. 

We also implement a rotation system for our technicians’ schedules to maintain a fresh and  positive work environment. 

At Simplify Cleaning Services, we reserve the right to make last-minute changes to the assigned  cleaning technician if necessary. This ensures that your home is not skipped or rescheduled due  to unforeseen circumstances, such as staff illness or no longer working with us. 

Please be assured that all our technicians receive the same training, ensuring that they are  equipped to provide you with a consistent cleaning experience, regardless of the technician  assigned to your home. We strive to maintain the highest standards of service quality and ensure  your satisfaction remains our top priority. 

Do I Have To Provide Any Supplies? 

Simplify Cleaning Services will provide all the necessary non-toxic cleaning products to maintain  your home. However, in cases where there is heavy or light mold buildup in showers, we may  seek your permission to use a stronger cleaning agent that may contain toxins. 

 We provide most cleaning tools & products except for the following: paper towels, garbage bags, Swiffer duster refills and, to prevent cross contamination, we ask for a toilet bowl brush next to each toilet.

What do you NOT clean? 

Please note the following services that Simplify Cleaning Services does not provide: 

• We do not handle dishes or laundry. 
• We do not clean mini blinds. 
• We do not clean biohazardous materials or human/pet fecal matter. 
• We do not clean electronics, such as TV screens, keyboards, smart home devices, etc.
  • We do not handle hoarding situations.
• We do not wash walls. 
• We do not clean windows unless specifically requested.
  • We do not make all the beds, only 1 bed is included (change set of sheets)
  *If additional beds are to be made, there’s a $15 extra charge (each)

We want to ensure transparency regarding the limitations of our services. If you require  assistance with any of the above tasks, we recommend seeking specialized services that cater to  those specific needs.

Window Cleaning (when requested as an additional service)

• We are not specialized in window cleaning.
  • Our insurance provider does not cover any potential damage that may occur; repairs are the responsibility of the client.
  • Windows older than 10 years are more likely to be damaged.
  • We do not clean windows that do not open inward.

Moving furniture

Cleaners are NOT to move any furniture that doesn't have a pad or is too heavy. If the client takes responsibility for any supposed damage that may occur, such as breakages or scratches on the floor, we may make an exception and move it, provided it poses no risk of injury to our staff. Please contact our office before your cleaning in case you wish to make that request.

Residue Build-Up

In situations where the water contains high levels of calcium and the areas to be cleaned are heavily soiled, we understand that, despite our best efforts, it may take more than one cleaning session to fully remove the dirt. In such cases, we assure you that we will strive to remove these residues to the best of our ability. However, due to the buildup, we cannot guarantee complete removal on the initial cleaning.

Cancelation Policy 

Our cancellation policy is as follows: 

• Appointments canceled 48 hours prior to the scheduled day and time will not incur any  charges. 
• Appointments canceled within 48 hours of the scheduled time will be considered a “Last  Minute Cancellation” and will be subject to a charge of 50% of the total cost of services.  This is to compensate our staff for the loss of time and work, as it creates a gap in our  schedule. 

Please note that if a cancellation is due to illness, it will be exempt from charges, and the fee will  be waived. 

In the unlikely event that Simplify Cleaning Services needs to cancel the cleaning, we will  promptly provide the client with 1-2 alternative dates and times as soon as possible. We strive to  accommodate your needs and ensure minimal disruption to your scheduled cleaning  appointment. 

Repeated Cancellation Policy: 

Clients who exceed 4 cancellations within a 60-day period will be notified of the situation. As a  result, their cleaning frequency will be automatically adjusted to monthly visits, and they will be  billed at the monthly quoted price. This measure is implemented to ensure a consistent level of  service and accommodate the scheduling needs of all clients effectively. 

Sickness/Covid Policy: 

Any cancellations due to illness or COVID exposure will be exempt from charges, and the fee will  be waived. We understand that unexpected circumstances can arise, particularly in situations  related to health and safety. Therefore, we will accommodate these cancellations without any 

financial penalty. Our priority is to ensure the well-being of both our clients and our staff during  these challenging times. 

Pet Policy 

At Simplify Cleaning Services, we have a great fondness for all furry companions, and you are  welcome to leave your people-friendly pets in the house during the cleaning process. However,  we kindly request that you consider your pet’s well-being if you anticipate that they may  experience anxiety or discomfort due to the cleaning activities, such as loud noises or new  smells. 

To ensure your pet’s comfort and ease, we recommend making necessary arrangements to  create a soothing environment for them during the cleaning session. This may involve keeping  them in a separate room, providing familiar toys or bedding, or making use of other techniques  that have proven effective in helping them feel at ease. 

We understand the importance of a peaceful and stress-free experience for both you and your  pets, and we appreciate your cooperation in ensuring their well-being during our cleaning visits. 

Insect/Rodent Policy 

We request that our clients maintain regular monitoring of their homes for bugs and pests. In  the event that a visible infestation is present, we reserve the right to refuse service and may  recommend the involvement of professional pest control services. Should this situation arise,  Simplify Cleaning Services will consider it a cancellation, and our standard cancellation policy will  apply. This includes a 50% charge of the services scheduled to compensate our staff for the loss  of time and work, as it creates a gap in our schedule. We appreciate your understanding as we  strive to maintain a clean and healthy environment for both our staff and clients. 

Trash Policy 

As part of our process, we will gather all trash and place it in a large bag. However, we do not  transport the trash in our vehicles. Instead, we will either store the bag in an “animal safe” area,  such as inside the garage, or if available and accessible, we will place it in the designated trash  can near the home. 

This approach ensures that the trash is properly contained and handled in a manner that aligns  with our cleaning procedures.

Rate Increase 

At Simplify Cleaning Services, we understand the importance of transparent communication with  our clients regarding pricing. While we strive to maintain consistent pricing, we reserve the right  to adjust the client’s price if necessary. However, we assure you that any rate increases will  always be communicated to the client well in advance, providing ample notice. Our commitment  is to keep our clients informed and ensure a clear understanding of any changes in pricing. 

Entrance/Lock Out Policy 

In order to provide our services efficiently, we require access to the client’s property at the  scheduled appointment day and time. It is essential that information regarding entrance to the  property, such as door codes, keys, garage codes, etc., be provided to us before the service on  that day. 

In the event that we are unable to access the property due to being locked out, we will  immediately contact the client to seek an alternative entrance solution. If entrance cannot be  provided on the same day, a Lock Out Fee of 50% of the cost of services will be charged to the  client’s card on file. This fee is to compensate our staff for the loss of time and work, as it creates  a gap in our schedule. 

We appreciate your cooperation in ensuring smooth access to the property, which enables us to  provide our services as scheduled. 

Photo policy 

At Simplify Cleaning Services, we do capture non-personal before and after photos for specific  situations. These include first-time cleans, vacant properties, and instances where accidents  occur. The purpose of these photos is to maintain the integrity of our work and provide a visual  reference of the condition of the property before and after our cleaning services. 

Please note that these photos are securely stored within your job file and are used solely for  reference and quality assurance purposes. We prioritize the privacy and confidentiality of our  clients and ensure that all photos are handled in accordance with applicable privacy regulations.

Make Ready/Vacant Property Policy 

For make-ready and vacant property cleanings, it is essential that all utilities are turned on to  ensure proper and safe cleaning procedures. 

In order for us to proceed with the cleaning, the property must be completely vacant. We  request that entrance and exit details be discussed prior to the scheduled cleaning date to  ensure a smooth process. 

Moreover, Simplify Cleaning will only engage in communication with the client who is directly  responsible for paying for the services. We will not provide cleaning services for a property that  is under a different name than the paying client’s name. In cases where there is an ownership  overlap, we reserve the right to terminate services, and the 50% non-refundable deposit will be  retained by Simplify Cleaning Services. This compensates our staff for the loss of time and work,  as it creates a gap in our schedule. 

We appreciate your understanding and adherence to these policies as we strive to provide  efficient and effective cleaning services. 

Payment Processing Policy 

In order to commence services, it is a requirement for all clients to have a Credit/Debit card on  file. This ensures a seamless payment process unless otherwise discussed beforehand. Payments are processed on the day of service, utilizing the card on file. 

Clients are responsible for ensuring that their Credit/Debit card information is up to date so that  payments can be automatically processed after the completion of services. This helps maintain a  convenient and efficient payment workflow. 

We appreciate your cooperation in keeping your payment information current to facilitate  smooth transactions and provide uninterrupted service. 

Holiday Schedules 

Please note that we are closed for all services on major holidays, including Thanksgiving,  Christmas Day, and New Year’s Day. During these holidays, our operations will be temporarily  suspended to allow our staff to spend time with their families and celebrate the festivities. We 

appreciate your understanding and encourage you to plan your cleaning appointments  accordingly. We will resume our regular services on the next business day following the holiday. 

Breakage/Damage Policy 

We understand that accidents can occur, and we want to assure you that we are covered by  insurance. However, it is important to note that every incident is unique and will be carefully  investigated at the time it occurs. 

If there are items in your home that hold sentimental value or are extra fragile, we will take  special precautions to avoid cleaning or moving them. During the consultation, we will discuss  these items in advance, and a note will be added to the job instructions specifying that these  items should not be cleaned or moved. 

Our goal is to provide a safe and professional cleaning service while respecting the importance of  your belongings. We prioritize open communication and attention to detail to ensure that your  home is treated with the utmost care and consideration. 

Right to terminate/refuse services 

Both the client and Simplify Cleaning have the freedom to terminate services at any time.  Simplify Cleaning Services reserves the right to end services if it is determined that the client and  Simplify Cleaning Services are no longer a good fit due to the following situations: 

1. The home has become an unsanitary situation. 
2. The client has placed expectations that cannot be met within our company. 
3. The client is seeking services that Simplify Cleaning is unable to provide. 
4. The cleaning technician feels unsafe on the property. 
5. The client continuously cancels appointments, resulting in inconsistency in scheduling.
6. Drugs or other illegal substances are found on the property. 
7. The client attempts to poach our staff by offering them private cleaning services. 
8. We do not tolerate any form of prejudice, jokes against our integrity, rudeness or  humiliation. 

In such cases, terminating services ensures the best interests and well-being of both parties  involved.

Feedbacks & Reviews 

Our system depends on your personal feedback. Let us know the overall experience and quality  you are receiving so we can address any issues that need correcting. Our workers take great  pride in the work they do and also want to be informed when you are disappointed with a  service. Before taking any further steps, communicate to our office of any changes that need to be made, and give us a chance to make it right. 

Unfair Solicitation of Employees 

At Simplify Cleaning Services, we invest significant time, effort, and  resources into recruiting, hiring, training, and vetting our employees to ensure that you receive  the best cleaning service possible. We kindly request that you refrain from  engaging in attempting to solicit our employees for side jobs or direct hiring.

Soliciting our employees creates an unfair and uncomfortable situation for them, and it also  undermines the trust we have built with our team. We appreciate your understanding and  cooperation in maintaining a professional and respectful working relationship between our  company, our employees, and our valued clients.

As the owner of Simplify Cleaning Services I take responsibility for my employees and their  actions. Our policies are designed to help minimize risks and abuse and are not intended to avoid  responsibility. I will personally review any unresolved incident to ensure the fairest resolution  possible. You are a valued customer and we wish to resolve each incident to your satisfaction.  

Please do not hesitate to call the office if you need further clarification on any of our policies. Coming into people’s homes and caring for their possessions are personal and emotional tasks  and we do it every day with as much care and respect as we can. If we ever fail to meet your expectations, we hope that you’ll communicate with us and allow us  to make it right which includes coming back to reclean at no charge to you. We never want an  issue to go unresolved. 

Sincerely, 

Cibele Gray
Company Owner