Hiring a professional cleaning service is a great way to maintain a tidy home without the stress. However, even with the best cleaners, sometimes things don’t meet expectations. Knowing how to provide feedback is key to ensuring your cleaner understands what you need and can improve where necessary. Here’s how to give effective feedback that sets the stage for exceptional service.
1. Provide Regular Feedback, Both Positive and Constructive
Consistent communication is the foundation of a good client-cleaner relationship. Every cleaner appreciates the chance to correct any issues and keep clients happy. When something doesn’t meet your standards, don’t hold back. Giving feedback—both positive and constructive—helps build a strong rapport and creates a roadmap for your cleaner to follow.
Start by acknowledging what your cleaner is doing well. For instance, if they’re particularly great at keeping the floors spotless, let them know. Then, if there’s something specific you’d like to see improved, you can address it more effectively. This approach makes the relationship feel balanced and motivating.
Tip: Providing feedback regularly can help prevent minor issues from escalating and shows that you’re invested in a positive, lasting partnership.
2. Be Kind, Practical, and Direct
Approaching your cleaner with kindness and practicality makes your feedback more effective. Cleaning is physically demanding work, and most cleaners strive to do their best. If you need to point out an area that requires improvement, try a straightforward approach that avoids harshness. Instead of saying, “You missed this spot again,” try, “Could we focus a bit more on this area next time?”
Being kind yet practical helps your cleaner understand your needs without feeling discouraged. By keeping your feedback clear and specific, you give them the opportunity to make adjustments with confidence and professionalism.
Tip: Focus on specific actions when giving feedback. Saying, “I’d love it if we could dust the window sills a little more thoroughly,” is clear, whereas, “The dusting wasn’t thorough,” might feel too vague.
3. Use Photos and Clear Instructions
If you’re finding that certain areas aren’t up to your expectations, try supporting your feedback with photos or detailed instructions. Visual aids are especially helpful, as they allow your cleaner to see exactly what you’re referring to. For instance, if the edges of a counter are consistently missed, a quick photo can be incredibly helpful.
Written instructions or checklists can also be a powerful tool. Many cleaners appreciate clear guidance, as it gives them a defined list of tasks. Establishing a feedback flow that includes specifics makes it easier for your cleaner to deliver the quality you’re looking for.
Tip: Setting a regular time for feedback, such as weekly or monthly, helps both of you stay aligned on expectations and improvements.
Excellent Results Start with Constructive Feedback and Patience
Achieving your desired level of quality sometimes takes a bit of time and clear communication. By offering thoughtful conversation, giving clear direction, and sharing your expectations, you make it easier for your cleaner to succeed. Most cleaners appreciate it as part of a commitment to quality service.