Flex House Program
Welcome to the Simplify Flex House Program! This program was created for homeowners who want professional cleaning at a reduced flat rate in exchange for genuine schedule flexibility. Please read this agreement carefully before enrolling.
1How the Program Works
As a Flex client, your cleaning is scheduled based on our team's availability. We will contact you when a slot opens up in your area. You are not locked into a specific day or time, and neither are we. That flexibility is what makes this rate possible.
In the event of an operational emergency — such as a team member's illness or an unforeseen circumstance — your cleaning may need to be rescheduled on short notice. We will notify you as soon as we are aware and work with you to find the next available slot. By enrolling, you acknowledge and accept that last-minute rescheduling is an occasional reality of this model.
2Service Scope
Each visit follows a priority-based approach. Lower-priority areas may not be reached in every visit — this is expected and is not a service failure.
Not included: Deep cleaning, heavy build-up removal, inside cabinets or appliances, and organization services are outside the standard Flex scope.
3Priority Policy
Every Flex cleaning follows a fixed priority order so the most important areas of your home are always addressed first.
- BathroomsSanitized first — the highest priority in every visit
- KitchenCounters, sink, exterior of appliances, floors
- Living AreasDusting, vacuuming, surfaces, common spaces
- BedroomsBeds made, dust, vacuum, surfaces
- Additional AreasReached only if time within the 3:30 – 4:00 window allows
The Rules
Fixed Time Window
Each visit is up to 3:30 to 4:00 hours of professional service. Visits are not extended beyond this window.
Top Priorities Always Get Done
Bathrooms and kitchen are always completed first. These are the non-negotiable foundations of every Flex cleaning.
Lower-Priority Areas Vary by Visit
If the time window ends before lower-priority areas are reached, that is expected — it is how priority-based service works and is not a service failure.
Clear Surfaces Help Us Clean More
The more accessible your space is, the more we can clean. Tidying surfaces, picking up floors, and securing pets before our visit makes a real difference.
Add-Ons Take Time From the Window
Any add-on requests (inside oven, inside fridge, hand-washed baseboards, etc.) use part of the same time window — and may reduce what is reached in lower-priority areas.
Communication First
If you would like a specific area prioritized within the standard order, please let us know before the visit so we can plan accordingly.
4Quality Commitment
We stand behind the quality of every cleaning. Our team is trained, vetted, and committed to delivering consistent, professional service on every visit.
After every cleaning, you will receive a follow-up from our team within 24 hours so we can hear how the service went and keep our standards high. Any feedback or quality concerns can be shared within that window so we can review them with our team.
5Client Responsibilities
To ensure a smooth service, please make sure the home is accessible on the scheduled day. If access cannot be provided, a lockout fee may apply.
We also ask that you secure pets and clear surfaces and floors before your visit. This is part of how the Priority Policy works at its best — and gives our team the time to focus on cleaning rather than moving items.
6Enrollment Terms
Participation in the Flex House Program is valid for 6 months and renewable based on mutual agreement. Either party may end enrollment at any time. Clients who are unable to accommodate the flexibility requirements of this program may transition to a standard recurring plan at full rate.
7Client Acknowledgment
By signing below, you confirm that you have read and understood the terms of this agreement, including:
- Schedule is based on team availability — no fixed day or time.
- Last-minute rescheduling may occur as part of the flexible model.
- Flat rate of $125 per visit.
- Up to 3:30 to 4:00 hours of service per visit.
- Priority-based cleaning order — bathrooms and kitchen first.
- Lower-priority areas may not be reached on every visit.
- 24-hour feedback window for any quality concerns.
- 6-month enrollment, renewable by mutual agreement.
Enrollment = Acceptance
By enrolling in the Flex House Program, you confirm that you have read, understood, and accepted all the terms and policies outlined in this agreement.
Ready to Enroll?
Request your quote and we'll get the Flex House Program started for your home.