Simplify Cleaning Services frequently asked questions
Hiring a professional cleaning service like Simplify Cleaning Services means guaranteed quality, reliability, and peace of mind—something independent cleaners simply can’t match. Our licensed, insured, and background-checked team ensures that your home is cleaned safely, efficiently, and to the highest professional standards every time.
Unlike independent cleaners, we provide consistent, top-rated house cleaning services in Wayland, MA, backed by a dedicated team that follows strict quality control measures. You never have to worry about cancellations, missed appointments, or unverified workers in your home. We handle everything, from deep cleaning and move-in/move-out cleaning to recurring maintenance cleanings, all tailored to your specific needs.
At Simplify Cleaning Services, we use eco-friendly, non-toxic cleaning products that are safe for kids, pets, and allergy-sensitive households. Our state-of-the-art HEPA-filter vacuums, microfiber cloths, and disinfectants remove dust, allergens, and bacteria, leaving your home not just clean, but truly healthy.
With secure cash-free payments, hassle-free online booking, and flexible scheduling, we make keeping your home spotless simple and stress-free. Serving Wayland, MA, and surrounding areas, our professional cleaning team is trained to deliver five-star service with attention to detail, ensuring your home always looks and feels fresh.
Don’t take risks with independent cleaners—choose the trusted, professional, and experienced team at Simplify Cleaning Services for the best cleaning experience. Book today and enjoy a cleaner, healthier home with zero stress!
The cost of house cleaning services depends on several factors since every home is unique. At Simplify Cleaning Services, we offer transparent, flat-rate pricing so you always know what to expect—no hidden fees, no surprises.
Your first-time deep cleaning typically costs more than recurring cleanings because it involves a detailed top-to-bottom service, removing built-up dust, grime, and bacteria from floors, baseboards, countertops, and all reachable surfaces. However, once your home is in maintenance mode, recurring cleanings (weekly, biweekly, or monthly) are usually 40% to 50% lower than the initial deep cleaning since we focus on upkeep rather than heavy-duty scrubbing.
Several key factors affect house cleaning prices:
✔ Home size – Number of bedrooms, bathrooms, and total square footage.
✔ Type of cleaning – Standard cleaning vs. deep cleaning or move-in/move-out service.
✔ Home condition – If there’s heavy buildup, it takes longer to restore cleanliness.
✔ Frequency of service – Recurring cleanings offer better pricing than one-time visits.
✔ Additional services – Add-ons like interior fridge cleaning, oven cleaning, inside windows, dishwashing, and laundry increase costs.
At Simplify Cleaning Services, we provide customized quotes based on your specific cleaning needs in Wayland, MA, and surrounding areas. Whether you need a one-time deep clean, recurring maintenance, or specialized cleaning services, we’ve got you covered.
Not at all! Whether you prefer to be home or away during your professional house cleaning, the choice is entirely yours. At Simplify Cleaning Services, we clean homes Monday through Friday, between 8 AM and 5 PM, and most of our clients are not home during their scheduled service.
Many homeowners choose to provide us with a key for secure entry, while others prefer to leave a key in a designated safe spot before each visit. If your home has an alarm system, you can either disable it on cleaning day or provide us with a secure entry/exit code to ensure smooth access. Please note that we are not responsible for any alarm-related charges if the system is triggered.
🔒 How We Keep Your Key Secure
Your security is our priority. If you provide a key, we follow strict security protocols:
✔ Locked Storage: Keys are stored in a locked key storage system, accessible only to management.
✔ Secure Key Handling: The key is issued only to the team leader on the day of cleaning and returned at the end of the workday.
✔ Anonymous Key Coding: Each key is coded and never labeled with your personal details, ensuring it cannot be traced to you or your home.
If you prefer not to provide a key and are unavailable when our team arrives, a cancellation fee may apply. However, if you ever experience a lost key situation, rest assured that we are fully insured for key replacement and re-keying to maintain your peace of mind.
For a stress-free, seamless house cleaning experience in Wayland, MA, trust Simplify Cleaning Services to handle everything with security, professionalism, and convenience.
We love pets and are happy to clean homes with furry family members! At Simplify Cleaning Services, we want your pets to feel safe and comfortable while we work. If your pet is friendly and relaxed, they are free to roam while our team is there.
However, to ensure the safety of both your pets and our cleaning staff, we recommend making temporary arrangements if your pet tends to be anxious, protective, or easily stressed by new people or loud noises (such as vacuums). This could include placing them in a kennel, a separate closed-off room, or a safe space like the garage during the cleaning session.
Our team is trained to be pet-friendly, but we kindly ask pet owners to notify us in advance if there are any special instructions regarding their pets. Whether it's an excitable pup or a curious cat, we want to make sure they stay comfortable while we make your home spotless, fresh, and pet-hair-free!
At Simplify Cleaning Services, we are happy to accommodate special requests, but we ask that you notify us at least 24 business hours in advance. This helps us adjust our schedule, allocate extra time if needed, and ensure we bring the right cleaning supplies for the job.
You can easily reach us via call, email, or text to let us know about any specific tasks, additional services, or areas that need extra attention. If there are certain rooms or spaces you’d like us to avoid, please inform us ahead of time, and we will gladly comply.
🚫 Please note that we do not clean:
- Electronics, such as computers and laptops
- Areas with bodily fluids or hazardous waste
- Litter boxes or pet waste
Our goal is to provide a customized, hassle-free cleaning experience while maintaining health, safety, and efficiency. Have a special request?
Let us know in advance, and we’ll do our best to accommodate it!
At Simplify Cleaning Services, we understand that every home has unique cleaning needs. That’s why we offer a wide range of additional cleaning services and special projects that can be customized to fit your exact requests.
Whether you need inside oven cleaning, refrigerator deep cleaning, organizing services, or other specific tasks, we’re happy to discuss your needs and provide a personalized cleaning solution.
You also can request through our page https://simplifycleaningservices.com/spring-cleaning-adds-on/
📞 To request a custom cleaning service, simply call or email us at [email protected], and we’ll be happy to assist you!
We do require a credit card on file. Payment is due at the time of cleaning service. You can pay by cash or check. Please leave it for pick-up on the day of cleaning. (fees will be incurred for late payments and returned checks.) If payment is not given at the time of service, Simplify Cleaning reserves the right to not service your home and an extra charge may be assessed for the trip. We accept all credit cards. You can pay through PayPal as well to avoid late fees (non-payment fee of $15.00, late payment fee of $35.00, or returned check fee of $50.00).
We work in teams of two. Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Depending on the scheduled day, we may add an additional person to our team to meet the customers’ demand. You are paying per labor – hour, the hourly rate is “per person – per hour”.
Team members are fully trained and ready to clean your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a team leader who verifies that cleaning tasks are thoroughly completed.
As an ARCSI member, we bring you the confidence of dealing with a dedicated professional that is committed to providing a valuable service based on strong business ethics and high service standards. ARCSI’s Seal of Accreditation is awarded to professional residential cleaning companies that meet a rigorous set of industry and business standards.
We bring our own products and vacuum cleaners. All you need to provide is trash bags and we require water and electricity. If you prefer we use special products, we will be happy to use them. Just set them on the kitchen counter for us. Please note: we are not liable for any damage caused by your choice of cleaners. For sanitary and hygienic purposes, it is preferable that clients utilize their own vacuum, microfiber mops, etc. However, if it is necessary, we can also bring those items for cleaning.
We use trusted and top-rated Proctor & Gamble (P&G) branded, professional cleaning products.
Simplify Cleaning backs all its work with a 100% satisfaction guarantee. If you are not satisfied with any area we have cleaned, just contact us within 24 business hours and we will come back and re-clean the area at no additional charge.
Of course, we offer gift certificates in any dollar amount, plus several pampering gift packages to choose from! If you are interested in purchasing a gift certificate please contact us today or buy through our website! We accept credit cards to make the purchase quick and easy.
Please contact us 24 business-hours before your scheduled clean without penalty. Otherwise, a fee may apply. Without proper notice and/or we can’t access your home the day of yourWhat If I Have To Skip, Cancel Or Change The D scheduled cleaning, a “lock-out fee” of 50% percent of your regular cleaning rate will be assessed. However, when the system generates these dates, they become your regular schedule. If you ask for a reschedule of a specific date, nothing will change to your regular dates. If you reschedule for a week later from your regular date, the following appointment date will stay the same. When you request a total change of schedule based on the last appointment, we cannot guarantee the same crew. We can reschedule or proceed with your next scheduled service. There will be an additional charge if we proceed with you next scheduled clean as our cleaning crew may be in your home longer than usual. Frequent cancellations may result in a cancellation fee, a price increase and loss of your scheduled time-slot or preferred cleaning team. If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we clean, your rate will change. Our weekly customers that skip a cleaning will have to pay the biweekly rate. The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning we will have an additional charge of $20 if the cleaning is done on the 6th week after the schedule date. Your schedule date will not change.
To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit, so we can concentrate on the actual cleaning. We are happy to help pick-up if you cannot.. We will pick up toys, laundry, dishes, just no poo please. However, we will need extra time to finish the job and we need to charge for it.
Communication is very important in relationships and business. We are flexible and work with you to meet your housecleaning needs. Establishing open communication ensures your satisfaction as a long-term customer.
Team members are fully trained and ready to clean your home. Each team includes a team leader who verifies that cleaning tasks are completed. Each employee takes pride in their work, receiving regularly updated training and supervision to ensure quality cleaning service.
A material safety data sheet is a form that includes all information related to cleaning products and supplies relating to chemical makeup, safety, and chemical reactivity. We are required by Osha to have MSDS information for all products used in our services. Each team leader carries an MSDS binder to all job sites. You can be assured that safety is a priority.
We contact clients to reschedule for a more convenient time.
Very flexible! We take off Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas, and New Years. We are willing to accommodate your family’s vacation times and special events.
Yes. And we will change the sheets if clean ones are left on the bed. A fee may apply.
We provide a two-hour estimated arrival window. We can’t guarantee what time the team will precisely arrive. Weather, traffic and the preceding home-cleaning sometimes slow us down. If you require an appointment at a specific time we will need to schedule it for first-cleaning-of-the-day. Some houses take longer than others and we don’t want a team to leave before it is completed in order to keep an appointment with another customer. Our first appointment of the day is at 8:00am and our last appointment is no later than 3pm.
The amount of time depends on the size and needs of your home. Call us for a free in-home consultation and estimate.
Our employees are very important to us. We spend valuable resources to train and maintain their employment with us. A fee of $2,500 will be charged to any client who hires any staff member of Simplify Cleaning cleaning service while they are employed with our company. Our staff members also sign a non-compete clause that extends the assessment to 1 year following the their last day of employment.
It usually takes us longer to clean your house the first time. There are areas of the home that we will be cleaning that haven’t been cleaned in quite a while. Our services can be arranged on a weekly, bi-weekly, or monthly basis. Note: we do not provide service on major holidays. What should I look for in a cleaning service? When hiring a cleaning service, you are inviting someone into your home and the lives of you and your family. Often our people are working with members of your family present. We recommend that you hire only persons or companies that take the time to consider you and your needs and offer to in protect your interest in case of accident or loss. Anyone can gather cleansers and a vacuum and call themselves a cleaner. Only a professional will provide proof of their bond, and insurance. We recommend that you work only with cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning. Think: granite countertops, tile floors and cooking surfaces.
Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you do elect to tip your maids for each cleaning, 10- 30% of your total charge is appropriate and it should be split between all cleaners. Even if you opt not to tip each time, you may want to include a tip in your check, during the holiday season. In either case, the tip is more of a “thank you” bonus.
Persons & companies who work “under the table” do so without thought of long term repercussions to either themselves or their customers. They charge less because they are not paying taxes, medical, workman’s comp, insurance, and social security into the system. When something goes wrong, these workers will often disappear without a trace. You the customer have a responsibility in making sure that you check to see if those who offer to work for you are legitimate. Protect your home and family: work with insured professionals!
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We add this information to the team’s work orders. Our teams are in touch with the office via cell phone throughout the work day. We can call a team to relay a message to you even while they are working in your home. Just let us know.
No. For personal safety reasons, team members are required to wear shoes at all times when cleaning. We are sorry, but for liability for the customer and the company, all team members have to wear tennis shoes when cleaning. If you want shoes covered, let us know in advance to update your profile for the crew.
No. We do not provide laundry or dish washing service at this time.
While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement. We are insured and a copy of our insurance policy is available upon your request. Our staff is trained to work thoroughly and carefully but accidents can happen on even the best cleaning teams. Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps. Items that are typically excluded from coverage include but not limited to; cash, jewelry, art, antiques, and electronics. If you have any irreplaceable collectable or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items.